#specificity

2 public notes

Make offers of help easy to understand

Let me know if you need anything is generous but can leave someone with the work of designing the help. A specific offer, such as collecting a parcel on Tuesday, is easier to assess. Keeping the offer optional lets the person accept what fits without surrendering control.

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disagreement

Keep a disagreement about the issue in front of you

A disagreement becomes harder to resolve when one action turns into a verdict on someone's character. The kitchen was left untidy describes a situation. You are always selfish adds a much larger accusation. Keeping the issue specific makes it clearer what needs to change.

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